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Support Services : Standard Technical Support

All products, solutions, and projects deployed by Weberon, enjoy free maintenance and Standard Technical Support for one-year. Standard Technical Support provides unlimited technical support related to configuration, set-up, security, usage, and functionality of Weberon's products and projects. Standard Technical Support is available for the most current version of the solution deployed by Weberon. If your questions are not answered through our extensive help, please use:

Email:
When our customers experience issues that are NOT critical, the preferred way to get your issue resolved is, to send an email to support@weberon.com. We will respond within 24 hours during business days.

Chat with Support:
End-users with valid username and password can initiate a Live Chat with a support person to get questions answered during business days from 8:30 AM to 6:00 PM PST.

Web-based Support:
Client-designated Support Personnel can log issues through Weberon's Customer Support System directly to the concerned Customer Support Manager for high priority.

We recommend that our customers sign-up for continued maintenance for subsequent years, and avail free upgrades and unlimited Standard Technical Support from Weberon TSC. Customers requiring a higher level of support, may sign-up for Premium Support.